Agentic Case Management
An intelligent, automated layer that sits on top of legacy infrastructure, handling the repetitive, manual tasks so human workers can focus on human connection.
Core Eligibility Engine
Instead of forcing caseworkers to navigate 15 different screens to process a single application, NC-SENTRY's AI agents autonomously orchestrate the entire lifecycle of state forms.
- Form 8110 & 20020 Automation: Automatically calculates due dates based on policy triggers. If a case breaches the 30-day pending threshold, the engine escalates a high-priority task directly to the assigned NCID.
- Legal Notice Drafting: The Self-Optimizing Agent analyzes case context to automatically draft complex legal justifications for "Timely vs. Adequate" notices, drastically reducing legal non-compliance.
The Neural Swarm Architecture
Returned Mail Module
Uses optical character recognition (OCR) via Google Cloud Document AI to scan returned mail and automatically trigger outreach workflows.
Real-Time Dashboards
Supervisors can track monthly caseloads per NCID, pending vs. extended ratios, and real-time form completion rates at a glance.
Serverless Execution
Powered by Google Cloud Functions and Workflows to ensure dynamic scaling and absolute stateless security.